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PayPal Secure Ordering Instructions

1. Click the PayPal "Add To Cart" button for each item you wish to purchase.
2. Click the "View Cart" button to view the contents of your cart and go to checkout.
3. Fill out the appropriate information, i.e., name, address, phone number, etc.
4. Continue through the PayPal prompts until payment is completed. If it is a name puzzle order you are placing please include the name in the "SPECIAL INSTRUCTIONS" space provided during the order process or send an e-mail to arco@hi-ho.ne.jp

Shipping Rates.

All drums are shipped via EMS postal service  unless otherwise requested.

Call for foreign shipping rates. Any questions? E-mail us at arco@hi-ho.ne.jp

Return Policy

DAMAGED IN TRANSIT

We make every effort to see that your order is packaged in the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You may request, in the shippers presence to open the box to inspect it for concealed damage. Your order is carefully packed to exceed USPS shipping requirements. If an item arrives damaged:

DELIVERY REFUSED

If the carrier returns an item because it was refused or undeliverable to the address provided, a 25% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.

GENERAL RETURNS

If you are unsatisfied for any reason with a product you receive we will gladly accept the item back within 30 days for a full in store credit. All items returned to us for a refund will be assessed a 25% restocking fee and will be credited back in the form of the original payment. All credits and refunds are less original shipping fees.